SD-2952RO2-72 - Sedona Rustic 72" h Bookcase

Damage

Items that were shipped blanket-wrapped for pick-up at our stores are always inspected for damage. Items boxed by the manufacturer are inspected at the manufacturer prior to being placed in the carton. Please keep the original box and packing materials for your item until you determine it is undamaged. The original box and packing are required for any exchange. The Customer has 48 hours from pick-up or delivery to inform Oak For Less® of any damage (delivery-caused or manufacturer-defect) so that we may arrange for repair or exchange with the manufacturer. If there is damage noted, it is covered under our Warranty - but it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. Once the item is received, Oak For Less® will determine whether the issue requires repair or return/exchange. After 48 hours, the sale is considered final, with no refunds of any kind.

Cancellations

Buying furniture is a serious purchase and not something to do on impulse. Only buy furniture when you know you want it, its size, finish, and style will work in the space you want to place it, it will fit through your doors and hallways, and you know you can afford it. If the online order is canceled within 48 hours of its placement, we will issue a full refund to the credit card charged. If the online order is canceled after 48 hours, the refund will be given by check, less a 25% Cancellation Fee.

Returns

Our Return policy for online orders is simple:

The customer must notify Oak For Less ® within 2 days of pickup or delivery, that they want to return the item. The customer is responsible for safely returning the item to the store, with the original packaging, within 10 days of pick up or delivery. If the item is returned within 10 days and has no damage, the customer has a choice of receiving store credit for the full purchase amount or they may receive a check for the refund less a 25% Restocking Fee. Delivery Fees are not refundable.

If the item is returned with damage, there will be an extra Repair Fee assessed to repair the damage so that the returned item will be sale-able. Repair Fees begin at $50, depending on the level of damage.

After 2 days, all sales are final with no refunds of any kind. No refunds or exchanges are given on altered furniture nor on Custom Orders.

Also note, Oak For Less ® is not responsible for any personal articles left behind in returned items. It is the customer's responsibility to check the furniture carefully before it is returned. Please see one of our stores for their in-store purchase Return policy.

Warranty

Oak For Less ® warrants the furniture against manufacturer defects from ONE YEAR from date of invoice. "Defect" as used in this warranty refers to any material or workmanship imperfections which impair the use of the product. Warranty covers manufacturing defects in construction and does not cover the finish for wear since there is no reasonable way to know how the surface has been used and cared for. Warranty does not cover floor samples and does not cover items sold in “as is” condition, such as Clearance or Last One items. Warranty does not include commercial, contract, rental trade, institutional or other non-residential use. Warranty shall not extend to damage resulting from normal wear and tear, improper use, abuse, overloading, pets, fire, flood, exposure to extremes of temperature or humidity, or acts of God. Alteration of the furniture by the Customer will void any Warranty. Warranty does not cover burnt out light bulbs, misplaced shelf pins, or damages incurred during the Customer’s transportation of the product. If it was boxed by the manufacturer, the furniture must be returned with all of the original packaging in place in order to receive a return/exchange with that manufacturer. Warranty is valid for original Customer on invoice and is non-transferable. Warranty is not valid if merchandise has been moved from original delivery address. Oak For Less ® will determine whether the warranty issue requires repair or return/exchange. Under this warranty, it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. In-home service may be available for an additional charge. We provide no other warranties, expressed or implied, including any warranty or fitness for a particular purpose. Manufacturers may have extended warranties of their own.