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FAQ

At Oak For Less® furniture, we offer furniture products from many different manufacturers. Some are right here in Phoenix, while others are in California or Michigan. We also offer other items that are imported. As a result, production times vary, so we give an estimated range, based on current conditions. This is an ESTIMATE, it is NOT EXACT. Items may arrive early or unexpected delays can occur with manufacturers and/or shippers. These situations are beyond our control. By placing an order, the customer agrees that they understand the estimated production time. When the order is ready for Pick Up or Delivery, we will give you a call to schedule it.

Current estimated production time is per manufacturer item # prefix.
For example, item FD-3051T has an "FD-" at the beginning of its item #.  On our list below, FD- items have a production time of 6 - 8 weeks.  So item FD-3051T has a production time of 6 - 8 weeks.

CURRENT ESTIMATED PRODUCTION TIMES:

AT 10 - 12 weeks 
FD 6 - 8 weeks
HM 3 - 4 weeks
IFD 2 - 3 weeks
IW 2 - 3 weeks
LG 2 - 3 weeks
OD 4 - 5 weeks
SD 1 - 2 weeks

 

If you select "delivery" service for a location outside of Maricopa County, Arizona, please add an extra 2 weeks to allow for scheduling and routing arrangements.

Need to expedite your order?

We're here to help. Call 480-962-9930 and we'll let you know if we can get your order sooner.

There is no extra charge for In-Store Pick Up.

In-Store Pick Up is available at either of our 2 locations:

Please note: In-Store Pick Up is available at both locations for phone or in-store orders, but orders done through the internet that want In-Store Pick Up must be picked up at the Mesa store location only.

Oak For Less®
1660 S. Alma School Rd. #100
Mesa, Arizona 85210

Oak For Less®
743 S. Lindsay Rd. #C-101
Gilbert, Arizona 85296

Once an item arrives from the manufacturer and is available for Pick Up, the customer will receive a call from the store that they selected for Pick Up.

Due to limited storage space at each store, we ask customers to pick up their furniture within 2 days of notification. If circumstances arise where a customer is unable to pick up their item(s) within two days, they must immediately let the store know, so that arrangements can be made. If the store is not notified and items are not picked up within 2 days, a $15 per day Storage Fee will be charged until the items are picked up. The time limit and Storage Fee can only be waived by Manager authorization, based on justified circumstances.

Oak For Less® is not able to provide loading assistance at every store. Many items require 2 strong people to load into a vehicle, so customers must bring help when coming for Pick Up. Upon Pick Up, the loading, tie-down, protective wrapping/cushioning, and transportation is the customer's sole risk and responsibility.

We do not have extra blankets or tie-downs at our stores. Sometimes we have extra pieces of cardboard, but not always. We recommend to bring whatever blankets, cushions, ropes, bungees, or tie-downs you may need to transport your furniture safely. Also, please make sure the item will fit into your vehicle prior to arriving for Pick Up.

Good news!  We now offer nation-wide delivery for all products.

There are 3 options for delivery.  With our online store, shipping is either White Glove level delivery (states outside of Arizona), Basic Delivery (within Arizona ONLY), or Fed Ex (or equivalent).

The shopping cart will automatically calculate the type of delivery depending on the item(s) and delivery location.

 White Glove Delivery (states outside of Arizona):

White Glove delivery starts at $295 and varies depending on the item(s) and delivery area.  White Glove delivery includes: Bringing the item(s) inside and putting it in the room of choice (1st floor only **). It includes unboxing and removing the cardboard/packing. It also includes up to 30 minutes of basic set-up & light assembly that requires simple tools (pieces screwed or bolted together). This is a one or two person delivery.  An adult must be at the residence to accept the item(s).

** If your delivery requires stairs - upstairs or downstairs - we need to know in advance.  Please let us know by calling our store at 480-962-9930 and we will let you know if there is any additional charge.


Basic Delivery (within Arizona only)
:

Basic delivery covers areas within Arizona only.  Basic delivery within Arizona starts at $75 and varies depending on the item(s) and delivery area.  Basic delivery includes the following: Placement inside the first dry area - first floor, no stairs. This is a one-person delivery - customer may be asked to assist the driver. The item may come blanket-wrapped or in a carton, depending on the manufacturer. Does not include unpacking, debris removal, or set up. An adult must be at the residence to accept the item.


Fed Ex Freight (or similar)
:

Fed Ex Freight is for items that can be delivered in a box.  Delivery may be at curbside OR placement inside the first dry area - first floor, no stairs. This is a one-person delivery - customer may be asked to assist the driver. The items will come in cartons. Does not include unpacking, debris removal, or assembly/set up. An adult must be at the residence to accept the item(s).

No matter who offers it, delivery is never truly free. With the price of gas and the time/effort it takes to move the furniture, someone has to pay the delivery cost. If a store offers free delivery, they usually increase the price of their goods to make up for that cost. We have chosen to keep our furniture prices discounted for everyone, and offer delivery at a reasonable cost to just those people that ask for it.

Delivery services are made by experienced independent contractors. Delivery is available if the customer is located within designated delivery areas. Delivery contractors do their best to be careful when delivering furniture, but in the event damage occurs to walls, flooring, etc., the customer will take up any issues solely with the independent contractor. Customers are also welcome to arrange for their own delivery service if they prefer.

Customers must have the room ready for the delivery when it is scheduled. None of the Delivery options includes moving old furniture or electronic devices such as TVs or audio/video components. If you ask them to do extra work, they may charge extra.

Oak For Less ® values our customers and we respect their privacy. This Privacy statement is to inform you what personal information we collect from you, how we use it, and your options regarding such, for this website.

This Privacy Policy may have periodic updates. It is your responsibility to review this Privacy Policy often to stay informed regarding any changes and updates. Your use of our site constitutes your agreement with our Privacy Policy. If you do not agree with our Privacy Policy, do not use our site.

Information Collected

To process an order online, customers are required to register and give personal information as well as financial information. Personal information, such as name, shipping/billing address, phone number, and e-mail address are used to process an order, contact the customer regarding their order, set up and confirm pick up or delivery date and time, or contact the customer to provide customer service. Financial information, such as credit card number, is used to bill the user for their order and process the transaction. If a user does not provide their information, they cannot place an order. Any visitor to our site is also welcome to place their order by phone, if they do not want their information collected online.

Also, we may use companies or persons who provide services for us, such as credit card processing, website content management, or shipping and delivery services. These providers are only authorized to use your information to provide their services. They are not authorized to use or disclose it for any other purpose.

Safeguarding Your Information

We do not provide our customer list to any third parties. Personal information you provide is put into our customer database. A couple of times a year, we may send out coupons in the postal mail to previous customers. If a customer would prefer not to receive them, they can contact one of our stores and ask to be removed from the mailing list, and we will honor their request. We do offer the opportunity for online users to sign up for our e-mail newsletter, which may contain coupons or information about our products that may be of interest to them. Users may, at any time, go to our website to opt-out of receiving our newsletter.

We use a secure server that encrypts all of your personal and financial information with secure socket layer (SSL) software, to keep your information safe when placing an order. Of course no matter how great the security, no data transmissions over the internet can be guaranteed as completely secure, so although we maintain strong security features to protect your information electronically, you transmit information at your own risk.

Protecting Privacy of Children

Our website is not intended for use by children (any person under age 13). It does not ask for any information that would personally identify children. We encourage parents to supervise the online activities of their children, and protect their safety and privacy.

Updating Your Information

Customers may modify or update their personal information in a variety of ways. Online users may go to our website, log onto their account, and make their changes. Additionally, online users as well as phone, or brick-and-mortar store customers may contact us and let us know their changes by e-mail at info@oakforless.com or by postal mail at Oak For Less, 1660 S. Alma School Rd. #100., Mesa, Arizona, 85210. Be sure to include your full name and address along with your requested changes, so that we can make the updates.

Other Information We Collect

In the course of visiting the website, our web servers may gather information regarding such things as your domain name, browser, or specific web pages visited on our site. This data is used to improve the content and usability of our website, as well as to track trends and provide statistics for our own internal use. In gathering this data, the individual users will remain anonymous.

Cookies

This site may use cookies - a small file of data that is stored by your web browser on the hard drive of your computer. Cookies will allow you to shop on our website and may be used to enhance your shopping experience and speed your checkout process. Cookies help to remember the items in your shopping cart, and monitor information while shopping on our website. Most browsers can be set to not accept cookies, but then you will not be able to purchase from our website.

Links To Other Websites

In order to offer you more items, we may provide links to the websites of some of our manufacturers. Oak For Less has no control over and is not responsible for the privacy policies nor the content of these other websites. Your access to any linked site is at your own risk. (Please note that they do not sell to the public, so you cannot order directly from them.)

Providing Information For Law Enforcement

We will provide any information necessary to protect or defend our legal rights and safety, those of the users of the site, or due to the request of a court order, subpoena, or any other governmental or legal requirement. Moreover, we may share information necessary to enforce our Terms and Conditions.

Purchase Terms and Conditions

These are the Terms and Conditions for purchases on oakforless.com (the "Web Site"). For purposes of these Terms and Conditions, “Oak For Less®” refers to the company, its affiliates, directors, officers, employees, and successors, and “Customer” refers to the buyer of the merchandise. In all cases, this statement of store sales policy supersedes any verbal representation made by any person on behalf of this company. You agree that you have read and understand, and will abide by these Terms and Conditions when completing a purchase/order on the Web Site. We reserve the right to modify these Terms and Conditions at any time, without notice. Please check back any time you use our Web Site to stay updated with our current Terms and Conditions.

Orders

Prior to ordering or purchasing a piece of furniture, the Customer must take into account the item’s specifications and make the determination whether the furniture will fit through their doorways, work in a particular room, and be suitable for their needs. Oak For Less® accepts no responsibility for the variations in Customers’ door sizes, stairway sizes, carpet level, mattress size, floor unevenness, overloading of bookcases or other furniture pieces, cleaning solutions used, humidity level, etc. that occur with individual Customers’ homes/offices/locations.

Oak For Less ® takes care to ensure that products offered on our Web Site are available to order, but in some instances, items may be discontinued without notice or out of stock temporarily. Our stores will have certain items featured on our Web Site, but to keep our prices low, we do not maintain a warehouse, and due to the nature of orders being customizable with sizes, styles, and finishes, not all items will be available to see at our stores. Please note that we cannot process orders for addresses outside of Arizona or California. We reserve the right to refuse any orders, at our own discretion, if they appear to be made by resellers and also limit or cancel significant quantities that are ordered per person or household. When an order is placed online, the Customer become financially responsible for the purchase and payment for the product. The total order amount, including tax and any delivery charge will be charged in full to the credit card given at the time of the order placement.

Production/Shipping Times

At Oak For Less® furniture, we offer furniture products from many different manufacturers. Some are right here in Phoenix, while others are in California or Michigan. We also offer other items that are imported. As a result, production times vary, so we give an estimated range, based on current conditions. This is an ESTIMATE, it is NOT EXACT. Items may arrive early or unexpected delays can occur with manufacturers and/or shippers. These situations are beyond our control. By placing an order, the customer agrees that they understand the estimated production time. When the order is ready for Pick Up or Delivery, we will give you a call to schedule it.

Please CLICK HERE to see our current estimated production times.

Product Information and Pricing

We make great effort to maintain accurate pricing, as well as item information such as features, dimensions, finish choices and availability. Manufacturers may change product availability, pricing, dimensions, features, or finish choices without notice, but we do our best to keep the Web Site information accurate. In the event that an error occurs, we reserve the right to correct any errors, inaccuracies, or omissions and update information. Prices quoted are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing or cancel any order at any time, if the Web Site information was not accurate, including after orders have been submitted and a credit card charged. In the case of a cancellation, Oak For Less ® will issue a credit in the amount of the charge. Any accessories pictured with a product are props and not included.

Finish Choices

Each of our manufacturers has different finishes available for each of their items, which we list under each item. Finish choices vary according to each manufacturer's supply. For example, one manufacturer's Mission finish is not the same as another's - one may be darker, or redder, or even have an orangey tint, and each batch of stain may have slight differences as well. Each piece of furniture made in the same finish by the same manufacturer will have a finish that varies slightly from piece to piece. Each piece of wood accepts the stain differently, so no two will be perfectly identical. In addition, manufacturers use different names for finishes...for example, a light oak finish can be: "honey", "light", "golden", and even "medium". These all may describe a similar finish, but they are named differently by each manufacturer. And not all manufacturers offer similar finishes. To match a finish as close as possible, a drawer or shelf from an existing piece should be brought in to the store as a comparison to existing finish examples. Even then, what you see in our showrooms as examples from the manufacturers may vary because every piece of wood takes the stain differently and manufacturer batches of stain can vary in formula. There can be no guarantee of exactly the same finish from piece to piece, but we do our best to get as close as possible. On the Web Site, we make every effort to use pictures of finish colors that are as accurate as possible, but users of the Web Site must understand that every computer monitor or screen will display the finish colors a little differently, therefore, if the Customer is concerned about the accuracy of the finish, we recommend that the Customer come in to one of our stores to see physical examples of most finishes before placing their order. We do not have finish samples to take home or send.

Wood Furniture

Oak For Less ® offers many different types of wood furniture. Some items are solid oak while others use solid oak along with real oak veneers over plywood or oak veneers over MDF (medium density fiberboard) or particle board. Still others may be in different woods, like alder, walnut, or Asian hardwoods (such as rubberwood or mindi wood), with corresponding veneers. Manufacturers offer dining chairs in solid oak as well as certain dining table tops. Most desks, entertainment centers, hutches and buffets, and bookcases will have solid oak doors, drawer fronts, and trim, but the large, flat areas will be oak veneer over a substrate, such as plywood, MDF, or particle board. Substrates vary by manufacturer and are often used to provide stability where a single solid piece of wood may have a tendency to warp or split. Some manufacturers offer items constructed with a substrate of MDF. MDF stands for medium density fiberboard. It is superior to particle board because it is made with wood fibers compressed together with adhesive, not large particles as found in particle board. MDF is therefore much denser and much stronger than particle board, and resists warping. MDF products usually offer a savings in cost compared to solid wood.

Materials

Wood:

Wood is a product of nature; therefore each piece of wood has its own unique set of physical characteristics in appearance (color, grain patterns, mineral streaks, insect markings, knots, ray flakes, pitch pockets, porosity, tiny holes/dents etc.). As a result, each piece of wood will react differently to the various stains and lacquers used by manufacturers. Stains used by manufacturers can also vary from production to production. For these reasons, Oak For Less® can not make a promise of the identical finish from piece to piece. No two pieces of wood furniture will be exactly the same. Occasionally, wood may also have small retouch marks under the lacquer that occurred during manufacture; these are not quality defects. Also, because it is natural, wood may change color with age and principally with solid wood, there is the possibility of splits, cracks, or warping as it expands and contracts depending upon humidity changes. Fine hairline cracks are part of the normal aging process of wood and are not considered defects.

Veneers:

Veneers are thin slices of wood, bonded to a substrate of plywood or engineered wood, such as MDF, or particle board. This showcases the grain of the wood, but also provides stability where a single solid piece of wood might warp. Just as in solid wood, each piece of veneer has its own unique appearance. Veneer may be also used in decorative work such as inlays.

Glass/Mirrors:

Lightly pitted areas, tiny air bubbles, surface waviness, or minor scratches may occur naturally during the manufacture of glass. These are not considered manufacturer defects.

Fabric/Leather:

Variations in fabric occur naturally during manufacturing, and due to nature, each piece of leather is distinctive and therefore, each piece accepts finish processes differently and will turn out unique. Variations between pieces of leather or pieces of fabric are not considered manufacturer quality defects. Oak For Less® does not warrant the wearability or colorfastness of fabrics used by manufacturers. Application of fabric protection sprays or liquids is done at the Customer's sole risk and responsibility.

Skids/Casters and Excess Stain or Sawdust:

Unless the piece of furniture is purposely made with casters as part of its design and function, Oak For Less® recommends removing the casters to maintain the stability of the furniture and Customer safety. Due to the manufacturing process, furniture items may have skids on the bottom, or retain excess stain or small amounts of sawdust. It is the responsibility of the Customer to remove skids and make sure the bottom of the furniture is clean prior to its placement. Oak For Less® assumes no liability for damage or injury due to Customer’s failure to remove casters, skids, excess stain, or sawdust.

Clearance Items & Last Ones

Clearance items are "as is" and are offered at deep discounts below our already discounted prices. Some may even be at our cost. Most Last One items are unique in that the manufacturer has discontinued that style or finish and we are unable to order more. Therefore, all sales are final/no returns on Clearance and Last One items.

Assembly

Depending upon the manufacturer, some furniture items come fully assembled, while others have some assembly required. Assembly requirements may change without notice. Usually any assembly is light, such as attaching legs to a table or putting shelves in place. Some chairs come assembled, while others are sold ready to assemble; it just depends on the manufacturer. All TV consoles, desks, and most bookcases come in one piece, with placement of any adjustable shelves or attachment of handles as the only assembly.

Care & Use

Once a piece of furniture leaves our store, Oak For Less® has no control over the environment the furniture is placed in, nor the way in which the furniture is used. Solid wood and wood veneer furniture should not be placed in direct sunlight, nor should they be subject to areas of high or very low humidity. Exposure to strong sunlight though a window can fade or alter the finish color. No furniture should come into contact with standing liquids, therefore liquid spills should be wiped up immediately. Do not place hot items or plastics directly on the furniture as the finish could be damaged. Plastic tablecloths, placemats, coasters, trivet feet, etc. should not be used on top of the wood furniture since the lacquer can react with plastics and damage the furniture surface. Only use cloth for tablecloths, placemats, coasters, and felt for the feet of trivets, etc. We do not advise putting glass tops on top of dining tables, or other surfaces such as tv consoles, desks, etc. Although your intention would be to protect the wood surface, the wood (whether solid or veneer) needs to have air circulation. Because the wood is made of cells and fibers that expand and shrink depending on the humidity and temperature, putting a glass top on basically seals off any moisture from only the top side, so the bottom side of the wood surface can expand more than the top and create warping. Felt pads can be used to lift the glass from the wood surface and give air circulation, but even professional woodworkers cannot agree how much space is enough. That is why we advise against glass tops. Putting on a glass top is done at your own risk. Furniture oil should only be used occasionally on oil finish pieces to maintain their condition. Use of wood polish or oil is not generally recommended for lacquered pieces because the lacquer would prevent it from getting to the wood; it would merely lay on top of the finish, and finishes or veneers can be can be ruined depending upon their reaction to the product. Furniture should be cleaned with a damp cloth lightly moistened with water (not dripping) or a dry microfiber cloth, wiping in the direction of the grain lines. These are general instructions. Please see our page on Furniture Care for more details.

Because they are heavy pieces, the Hutches sit on Desk tops and Buffet tops by gravity. Manufacturers do not provide brackets to attach them together, nor do they provide wall anchors or tipping restraints. Any attaching of Hutches to Desk tops or Hutches to Buffet tops or anchoring them to a wall is the customer's own responsibility.

Furniture pieces are meant to sit evenly on a stable floor. Even with proper placement, furniture has the possibility of tipping over depending on a variety of things from ground tremors, how drawers or cupboards are filled and opened, as well as if it is bumped, or even climbed upon. Because someone - adult, child, or even a pet - can be injured by tipping/falling furniture, the use of a tipping restraint is highly recommended. When a tipping restraint is properly installed (we recommend mounting it to a wall stud), it can provide protection against the accidental and unexpected tipping/falling of furniture. Please keep in mind, a tipping restraint is only a deterrant - it is not a substitute for proper adult supervision nor proper use of the furniture. Some of our manufacturers provide tipping restraints as a courtesy with their furniture, some do not. Anti-tip devices are sold online and in stores for prices ranging from $5 to $25. Consumers can visit their local home improvement, electronic, or mass merchandise stores to purchase anti-tip devices. Searching online for "anti-tip strap" or "anti-tip kit" will result in a variety of purchase options. Always install the tipping restraint or anti-tip device according to the manufacturer's instructions, and double check to maker sure that the device is secure. The AHFA (American Home Furnishings Alliance) offers free furniture tip restraints - Call 336-884-5000 to request your free restraint. (This offer was valid as of 04/2016 - we are not responsible if the offer is discontinued at some point - please call their # to verify the offer is still valid).

 
Pick Up

Please note that Oak For Less® is not able to provide loading assistance at every store, and many items require 2 strong people to load into a vehicle, so Customers MUST bring help when coming for a pick up. Upon pick up, the loading, tie-down (bungies/ropes), protective wrapping (with blankets, etc.), and transportation is the Customer's sole risk and responsibility. Sometimes a chair or box will appear small when looking at it in the store or online, but upon trying, it will not fit through a car doorway or trunk opening. So, please make sure the item will fit into your vehicle prior to arriving for pick up. When a shipment arrives, Oak For Less® will notify customers that have pick ups. Because we do not have a storage facility, pick ups must be done within 2 days of notification of arrival at Oak For Less®. Upon pick up, Customers are advised to examine their item(s) and accept them in good condition. Customers have 48 hours to examine boxed items and notify us of any damage so that we may arrange for repair or return/exchange. After 48 hours, the sale is considered final.

Delivery

No matter who offers it, delivery is never free. With the price of gas and time/effort it takes to move the furniture, someone has to pay the delivery cost. If a store offers free delivery, they usually increase the price of their goods to make up for that cost. We have chosen to keep our furniture prices discounted for everyone, and offer delivery at a reasonable cost to just those people that ask for it. Delivery is available if the Customer lives within our designated delivery areas within Arizona and California. We use experienced independent contractors to deliver our furniture, and delivery charges are based upon your location. Extra charges apply for going up stairs or for extra heavy or bulky items. Set up and assembly are not included in the basic delivery charge and are payable as separate charges if the Customer would like that service. Set up and assembly may not be available for all deliveries. We will notify Customers of any delivery concerns prior to the delivery. All balances must be paid in full before a delivery is scheduled. Due to insurance and safety reasons, delivery drivers cannot accept CODs. Delivery contractors do their best to be careful when delivering furniture, but in the event damage occurs to walls, flooring, etc. the Customer will take up any issues solely with the independent contractor. Customers are also welcome to arrange for their own delivery service, if they prefer. Customers must have the room ready for the delivery when it is scheduled – if the contractor has to move existing furniture, they may charge extra. Customers are asked to inspect items and accept them in good condition. Any issues with damage must be addressed within 2 days of delivery so that we may arrange for repair, or return/exchange. Customers must retain any original packaging if the item is to be returned/exchange due to damage or a defect. Manufacturers will not accept a return or exchange without the original packaging. After 48 hours, the sale is considered final.

Damage

Items that were shipped blanket-wrapped for pick-up at our stores are always inspected for damage. Items boxed by the manufacturer are inspected at the manufacturer prior to being placed in the carton. Please keep the original box and packing materials for your item until you determine it is undamaged. The original box and packing are required for any exchange. The Customer has 48 hours from pick-up or delivery to inform Oak For Less® of any damage (delivery-caused or manufacturer-defect) so that we may arrange for repair or exchange with the manufacturer. If there is damage noted, it is covered under our Warranty - but it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. Once the item is received, Oak For Less® will determine whether the issue requires repair or return/exchange. After 48 hours, the sale is considered final, with no refunds of any kind.

Cancellations

Buying furniture is a serious purchase and not something to do on impulse. Only buy furniture when you know you want it, its size, finish, and style will work in the space you want to place it, it will fit through your doors and hallways, and you know you can afford it. If the online order is canceled within 48 hours of its placement, we will issue a full refund to the credit card charged. If the online order is canceled after 48 hours, the refund will be given by check, less a 25% Cancellation Fee.

Returns

Our Return policy for online orders is simple:

The customer must notify Oak For Less ® within 2 days of pickup or delivery, that they want to return the item. The customer is responsible for safely returning the item to the store, with the original packaging, within 10 days of pick up or delivery. If the item is returned within 10 days and has no damage, the customer has a choice of receiving store credit for the full purchase amount or they may receive a check for the refund less a 25% Restocking Fee. Delivery Fees are not refundable.

If the item is returned with damage, there will be an extra Repair Fee assessed to repair the damage so that the returned item will be sale-able. Repair Fees begin at $50, depending on the level of damage.

After 2 days, all sales are final with no refunds of any kind. No refunds or exchanges are given on altered furniture nor on Custom Orders.

Also note, Oak For Less ® is not responsible for any personal articles left behind in returned items. It is the customer's responsibility to check the furniture carefully before it is returned. Please see one of our stores for their in-store purchase Return policy.

Warranty

Oak For Less ® warrants the furniture against manufacturer defects from ONE YEAR from date of invoice. "Defect" as used in this warranty refers to any material or workmanship imperfections which impair the use of the product. Warranty covers manufacturing defects in construction and does not cover the finish for wear since there is no reasonable way to know how the surface has been used and cared for. Warranty does not cover floor samples and does not cover items sold in “as is” condition, such as Clearance or Last One items. Warranty does not include commercial, contract, rental trade, institutional or other non-residential use. Warranty shall not extend to damage resulting from normal wear and tear, improper use, abuse, overloading, pets, fire, flood, exposure to extremes of temperature or humidity, or acts of God. Alteration of the furniture by the Customer will void any Warranty. Warranty does not cover burnt out light bulbs, misplaced shelf pins, or damages incurred during the Customer’s transportation of the product. If it was boxed by the manufacturer, the furniture must be returned with all of the original packaging in place in order to receive a return/exchange with that manufacturer. Warranty is valid for original Customer on invoice and is non-transferable. Warranty is not valid if merchandise has been moved from original delivery address. Oak For Less ® will determine whether the warranty issue requires repair or return/exchange. Under this warranty, it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. In-home service may be available for an additional charge. We provide no other warranties, expressed or implied, including any warranty or fitness for a particular purpose. Manufacturers may have extended warranties of their own.

Ownership

This Web Site's content (whether text or image) is property of Oak For Less® and manufacturer photos are property of their respective manufacturers. No part of this Web Site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of Oak For Less®. Oak For Less® tradename and logo are trademarks of Millan Enterprises, LLC. Every effort is made to keep our Web Site up and running smoothly, however in no event will we be responsible for the Web Site being unavailable due to technical issues beyond our control, or any loss or damage arising in connection with the use of this Web Site.

Disclaimer

Furniture not made for commercial use. Common sense is advised in the care and use of the furniture. Oak For Less ® shall not be liable for incidental or consequential damages that arise from the purchase of the furniture, nor for any injury or damage that may result from misuse or alteration of the furniture.

Quality

Besides offering wood furniture at our low discount prices, Oak for Less® takes pride in the quality of furniture that we offer. Oak for Less® offers home and office furniture that is either solid wood or solid wood with real wood veneers.

At our store, you will discover that many items are made of all wood, no particle board. Most of our furniture is manufactured with the northern red oak which is a hard, strong wood used for flooring, millwork, railroad ties and veneers.  We also feature alder wood, knotty alder, solid pine, and even exotic woods like parota wood or habillo wood.  With our Amish collection, we offer furniture in regular oak, quartersawn white oak, brown maple, hickory, cherry, and other woods.  See our store for details.

YOUR SOURCE FOR LASTING QUALITY & VALUE ™... THAT'S OAK FOR LESS ®

Care

BE VERY CAREFUL with liquids on wood. Wood should never get wet or soaked. Lacquer finishes only provide a temporary barrier from spills - liquid can cause swelling, warping or staining when it penetrates a finish.  Blot spills up immediately.

Keep Plastic & Rubber Off Wood

Only use fabric/cloth for tablecloths, placemats, and coasters, and use neutral felt instead of rubber for the feet of trivets or display objects that you place on top of your wood furniture.

Do not leave plastic or rubber objects lying on wood surfaces. Plastic tablecloths, placemats, coasters, or rubber trivet feet, etc., should not be used on top of wood furniture since the lacquer can react with the plastics/rubber and damage the furniture surface. Color from plastic tablecloths, appliance covers, wrappers, placemats and toys can leach into wood over time. Plastic can also stick to a finish, damaging it when it is pulled up. Just remember that plastic or rubber can react with the lacquer finish on most items and damage the finish.  Use fabric coasters, pads, cloths or runners to protect against spills and water rings.  

How to Dust

DO NOT USE A FEATHER DUSTER because it will simply move dust around, flinging it into the air. Feather dusters can't be washed, and a quill could scratch the wood surface if a feather breaks off. Dust is abrasive so infrequent or improper dusting can create a worn, dull surface over the years. Dust can accumulate in carving, cracks and grooves and make wood look dark and unattractive. This dusty buildup eventually becomes hard to remove.

Use a clean, washable cloth made of soft, lint-free cotton. The best choices include an old T-shirt, diaper, cheesecloth, dish towel, piece of flannel, or chamois. The cloth should have no snaps, buttons, zippers or thick seams that could scratch furniture surfaces. Do not use a cloth that has hanging threads or unraveling edges. These could catch on wood slivers, molding, knobs or other loose pieces.

Experts typically recommend sprinkling a few drops of water onto a dusting cloth. The trick is to moisten the cloth just enough to make dust adhere to it. The cloth should not be so damp that it wets the wood. If you can see any trace of water on the wood after you wipe, your cloth is too damp. Some conservators recommend using distilled water for heirlooms or antiques. As you dust, keep turning the cloth to expose a clean surface so that you do not scratch the wood finish with the dust already on the cloth.

You might want to use a spray-on dusting aid or polish. If so, consider whether you want to apply silicone oil to your finishes. This type of oil is used in most commercial furniture sprays and polishes. Silicone oil may penetrate the finish and make it difficult to refinish or repair the surface later. To find out if your product contains silicone oil, consult the label or call the manufacturer.

Follow the Grain

Wipe off dust using gentle, oval motions in the same direction as the grain of the wood. Turn or fold the cloth as soon as dirt is visible on any section. Keep a pile of clean cloths handy so you don't move dust and dirt from one spot to another. Lift, don't slide, lamps and objects to dust under and around them. Avoid soiling adjoining upholstery. Launder soiled dusting cloths immediately.

Carefully Choose Wood Care Products

Unless your furniture is unfinished, or the finish has deteriorated, when you clean your furniture you're actually cleaning the finish, not the wood. Proper care can prolong the life of a finish, making the surface of furniture slippery so that objects slide along it without scratching.

PASTE WAX has been used for centuries as a finishing material and a furniture care product. If used properly, paste wax will provide a thick, hard, lasting finish. Liquid wax is similar, but typically provides a thinner coating. Waxes dry hard so they do not smear and attract dust and dirt. Paste wax typically lasts six months to a couple years, depending on how much the furniture is used and how many coats are applied. Paste wax will help delay the formation of water rings, giving you a little extra time to wipe up the moisture. Some people, especially antique lovers, prefer the soft sheen provided by waxes. Wax will not interfere with future refinishing.

Make sure you buy a wax designed especially for wood furniture. Waxes for cars, shoes or other finishes might harm furniture.

OILY CLEANERS and polishes will not provide a lasting, hard coat. The polishes and cleaners containing silicone oil will create a nice shine and a slippery surface, but they can interfere with refinishing. This type of oil can seep through cracks in the finish into the wood. That can ruin the new finish later. Be aware that labels often fail to say whether products contain silicone oil. Follow the manufacturers' instructions when using spray or liquid polishes. If you have waxed your furniture and want to switch to an oil-based polish or vice-versa, first clean the furniture with mineral spirits or a solvent-based wax remover. Do this in a spot with plenty of ventilation away from any heat source or sparks. First test the product you are using in an inconspicuous spot. When the piece is clean and dry, wax or polish. If you accidentally mix wax and oil, the finish will turn cloudy. In that case, wipe the finish off and clean it with mineral spirits or a solvent-based wax remover. Wax or polish when the finish is dry.

CLEAN BRASS HARDWARE with caution. If the brass hardware on your furniture has a protective lacquer coating, it probably will not tarnish and will only need to be dusted. If the brass is tarnishing and you want to polish it, either remove the brass or slide a piece of mylar plastic behind the hardware so that the brass cleaner does not touch the wood finish.

Avoid Direct Sunlight

The ultraviolet rays of the sun will damage a finish and bleach the wood underneath. Prolonged exposure to sunlight can cause the finish to crack, sometimes in a pattern resembling the skin of an alligator. Tablecloths and doilies slow down the process, but they don't stop it. Try to keep furniture out of direct sunlight.

When that's not possible, reduce the amount of light streaming on any piece of furniture. Consider planting shrubs in front of windows to block direct sunlight. Use window shades, drapes, or blinds to block light during the time of day the furniture is exposed. Consider using UV screening films or tinting windows and skylights.

Uniformly expose surfaces to light. Especially avoid letting the sun hit only part of a surface. Occasionally move lamps, doilies and other objects so the wood bleaches uniformly. Consider covering furniture with sheets or blankets if you leave your home for part of the year. Consider moving furniture around periodically so that the same piece does not absorb light all the time. Remember that some bleaching can be desirable. Antique collectors actually look for the rich, soft tones that slight fading can bring.

Avoid Extreme Heat or High/Low Humidity

Prolonged exposure to heat and/or high or low humidity can also be detrimental to wood furniture.  

In a high humidity environment with lots of moisture in the air, wood will swell, absorbing the moisture, so it can warp.  Low humidity or dry heat can make wood dry out and shrink, so splits and cracks may form and joints may loosen.  This is the nature of real wood adjusting to the environment in which it was placed.

Because wood expands and contracts with the moisture level of the air, it is best to keep wood furniture in a climate-controlled room where the temperature is kept at a moderate 70-72 degrees and a humidity level of 50-55%*.

Avoid Chemical Exposure

Keep solvents such as nail polish remover, alcohol and paint thinner away from wood furniture because they can harm the finish. Alcohol is contained in colognes, perfumes and medications as well as in wine, beer and liquor. Fingerprints, perspiration and body oils can harm a finish over time, especially on chairs. Plants and flower nectar that touch the finish can also cause permanent stains.

Placing hot items on furniture can cause a chemical change in the finish that results in white rings or spots.

Guard Against Scratches

Lift, don't slide, objects on wood. Place objects on trivets, tablecloths, doilies or others covers to protect the finish. Use felt bottoms on lamps and other decorative objects. Avoid brightly colored felt because its color could leach into the wood. Some experts say brown is the best color choice.

Carefully Move Furniture

Lift heavy furniture with the help of at least two people. Sliding pieces could hurt the wood floor and damage furniture legs by applying too much sideways pressure. If a drawer has two handles, use both to open it. Don't stuff drawers with too many or too heavy items.

PLEASE NOTE: General wood furniture care advice is offered here, but for your specific needs, please consult a professional furniture repair technician. Furniture specialists can be found online or in the phone book. They can also assist you if your furniture is damaged or needs repair.

Some information on recommended temperature and humidity was gained from this great article: rusticelementsfurniture.com.

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